Frequently Asked
Questions

dmjili requires at least one valid, government-issued photo ID for KYC verification. Accepted documents include:

• Philippine Passport
• Driver's License (LTO)
• SSS ID or UMID Card
• PhilHealth ID
• Voter's ID or Comelec Registration
• PRC Professional ID

Make sure your document is valid (not expired), clearly photographed or scanned, and that all four corners are visible. Blurry or cropped images will be rejected and will delay your verification. In some cases, a proof of address (utility bill or bank statement dated within the last 3 months) may also be requested.

No worries — password resets on dmjili are simple. Go to the dmjili Login page and click the "Forgot Password?" link below the login form. Enter the email address associated with your account and we will send you a secure password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our 24/7 live chat support team and they will assist you through a secure identity verification process.

No. dmjili strictly enforces a one-account-per-player policy. Operating multiple accounts — whether under the same name, the same device, or the same IP address — is a violation of our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any pending bonuses or winnings may be forfeited. If you believe your account has been compromised or you are having trouble accessing your existing account, please contact our support team immediately rather than creating a new one.

Some basic details like your display name and contact preferences can be updated directly from your dmjili account settings panel. However, core identity information — such as your full legal name, date of birth, and national ID number — cannot be changed after KYC verification is complete, as these are tied to your verified identity. If you need to update your registered email address or mobile number, please contact our support team via live chat and they will guide you through the secure verification process required to make those changes.

dmjili supports a wide range of Philippine payment channels to make depositing as convenient as possible for Filipino players:

• E-Wallets: GCash, PayMaya (Maya)
• Online Banking: BPI Online, BDO Online Banking, Metrobank Direct
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Bank Transfer: InstaPay, PESONet

All transactions are processed in Philippine Peso (₱). Minimum deposit amounts vary by payment method — check the cashier section of your dmjili account for the latest limits.

Most deposits on dmjili are credited instantly or within a few minutes:

• GCash / PayMaya: Instant (usually under 2 minutes)
• InstaPay: Instant to 15 minutes
• BPI / BDO / Metrobank Online: 5–30 minutes
• PESONet: Same business day if submitted before the cut-off time
• Over-the-Counter: 30 minutes to 2 hours after payment confirmation

If your deposit has not reflected after the expected timeframe, do not re-submit the payment. Instead, contact our support team with your transaction reference number and we will investigate promptly.

Yes, dmjili has minimum deposit thresholds that vary by payment method. As a general guide, GCash and PayMaya deposits start from as low as ₱50, while bank transfers typically have a minimum of ₱100–₱200. Maximum single-transaction deposit limits also apply and are set in accordance with Philippine anti-money laundering (AML) regulations. For the most current and accurate limits, always refer to the cashier section within your dmjili account, as these figures are subject to change.

dmjili does not charge any platform fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees, which are outside of dmjili's control. We recommend checking with your payment provider before initiating a transaction if you are concerned about third-party fees. All amounts credited to your dmjili account will reflect the full amount received from your payment provider.

To withdraw from dmjili, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred payout method, enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully KYC-verified before submitting a withdrawal — unverified accounts cannot process payouts. You can only withdraw to a payment method that is registered in your own name, matching your dmjili account details. Third-party withdrawals are strictly prohibited.

Processing times at dmjili depend on your chosen withdrawal method:

• GCash / PayMaya: 1–3 business hours
• InstaPay: 1–6 business hours
• BPI / BDO / Metrobank: 1–3 business days
• PESONet: 1–2 business days

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. Large withdrawal amounts may also be subject to additional verification checks in compliance with AML regulations. You will be notified via email once your withdrawal has been processed.

There are several common reasons a withdrawal request on dmjili may be declined:

• Your KYC verification is incomplete or pending
• The withdrawal account name does not match your registered dmjili name
• Active bonus wagering requirements have not yet been met
• The requested amount exceeds your available withdrawable balance
• Your account has been flagged for a security review
• The withdrawal amount is below the minimum threshold

If your withdrawal was rejected and you are unsure why, contact our support team via live chat with your withdrawal reference number. We will explain the specific reason and help you resolve it as quickly as possible.

dmjili offers a generous welcome bonus package for new Filipino players. The exact offer may vary depending on current promotions, but typically includes a deposit match bonus on your first deposit — meaning dmjili will add a percentage of your deposit amount as bonus credits to your account. To claim the welcome bonus, make sure to opt in during the registration or first deposit process. Always read the full bonus terms and conditions, including wagering requirements, eligible games, and expiry dates, before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before the resulting winnings can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in qualifying bets before you can withdraw. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while live table games may contribute less. Always check the specific terms of each dmjili bonus offer for the exact contribution rates and any game restrictions.

Yes, absolutely. dmjili respects your right to play without bonus conditions. You can opt out of all promotional offers and bonus communications at any time by updating your preferences in your account settings under the "Responsible Gaming" or "Communication Preferences" section. This is also one of the responsible gaming tools available to players who feel that bonus offers may encourage them to deposit or play more than intended. Once opted out, you will not receive any promotional emails, SMS, or in-platform bonus pop-ups.

dmjili offers a comprehensive gaming library designed to satisfy every type of Filipino player:

• Slots: Hundreds of video slots, classic slots, and jackpot slots from top providers
• Bingo: Multiple bingo variants with live hosts and real-time chat rooms
• MG Live: Premium live dealer games including baccarat, roulette, blackjack, and more
• Sports Betting: PBA, NBA, UFC, boxing, football, and sabong markets
• dmjili Casino: Full casino lobby with table games, specialty games, and exclusive titles

All games use certified random number generators (RNG) audited by independent testing laboratories to ensure fair and unbiased outcomes for every player.

Yes — dmjili is fully optimized for mobile play. The platform runs smoothly on all modern smartphones and tablets through your mobile browser, with no app download required. Whether you are using an Android or iOS device, you can access the full game library, manage your account, make deposits, and request withdrawals directly from your phone. For the best experience, use an updated version of Chrome, Safari, or Firefox on your mobile device and ensure you have a stable internet connection — a solid LTE or WiFi signal is recommended for live dealer games.

Absolutely. Every game on dmjili — from slots and bingo to live dealer tables — uses a certified Random Number Generator (RNG) that has been independently tested and audited to ensure completely random and unbiased outcomes. No game result is influenced by previous rounds, your bet size, or any other external factor. The RTP (Return to Player) percentages for all games are published transparently within each game's information panel. dmjili operates under applicable Philippine gaming regulations, which mandate fair play standards for all licensed operators.

dmjili takes data security extremely seriously. All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL (Secure Socket Layer) encryption — the same technology used by major banks. Your financial information is never stored in plain text and payment processing is handled through PCI-DSS compliant payment gateways. We also employ firewalls, intrusion detection systems, and regular security audits to protect our infrastructure. For more details on how we handle your data, please review our Privacy Policy.

Two-factor authentication (2FA) adds an extra layer of security to your dmjili account. When enabled, logging in requires not only your password but also a one-time verification code sent to your registered mobile number or email address. This means that even if someone obtains your password, they cannot access your account without also having access to your phone or email. We strongly recommend enabling 2FA — you can do so from your account security settings. It takes less than two minutes to set up and significantly reduces the risk of unauthorized account access.

If you suspect unauthorized access to your dmjili account, act immediately:

• Change your password right away from the account settings page
• Enable two-factor authentication if not already active
• Contact our 24/7 live chat support team to report the incident
• Request a temporary account freeze while the issue is investigated
• Check your transaction history for any unauthorized deposits or withdrawals

Our security team will investigate the incident promptly and take appropriate action to secure your account. Never share your password, OTP codes, or account details with anyone — dmjili staff will never ask for your password.

dmjili is committed to promoting safe and responsible gaming for all Filipino players. The following tools are available free of charge within your account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits: Restrict the maximum amount you can lose within a set period
• Session Time Limits: Receive alerts when you have been playing for a set duration
• Reality Checks: Regular on-screen reminders showing your session time and net balance
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanently or long-term exclude yourself from the platform

Self-exclusion is a serious tool designed for players who feel they need a break from gambling. To self-exclude from dmjili, go to your account settings and select "Responsible Gaming," then choose "Self-Exclusion." You can select a period ranging from 6 months to 5 years, or opt for permanent exclusion. Once activated, your account will be immediately suspended and you will not be able to log in, deposit, or place bets for the duration of the exclusion. You will also be removed from all marketing communications. Self-exclusion cannot be reversed before the chosen period ends — this is intentional, to protect you. If you need immediate assistance, contact our support team via live chat.

The minimum age to register and play on dmjili is 21 years old, in accordance with Philippine gaming regulations. This age restriction applies to all games and services on the platform without exception. dmjili conducts strict age verification as part of the KYC process — any account found to belong to a person under 21 will be immediately closed and any funds will be returned to the payment source. We take underage gambling prevention very seriously and encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.